NX.co Warranty & Satisfaction Guarantee

At NX.co, our mission is simple: create products that last, perform, and support a “No Excuses” lifestyle. Every item is built with premium materials, strict quality control, and real world testing and we proudly stand behind what we make.

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Lifetime Manufacturing Warranty

All NX.co products are covered by a lifetime warranty against manufacturing defects.
This includes faults in workmanship, stitching, materials, zippers, hardware or structural failure that occur due to how the product was made.

What’s Not Covered

Our lifetime warranty does not cover:

• General wear and tear

• Cosmetic damage from normal use

• Accidental damage, misuse, or neglect

• Damage caused by modifications or repairs not performed by NX.co

• Stains, spills, abrasions or friction related marks

• Aging or softening of materials from long-term use

How to Submit a Warranty Claim

To process a warranty assessment, customers must provide:

• Clear photos of the issue

• A short video showing the defect, if applicable

• Order number or proof of purchase

Once submitted, our team will review your claim.
If approved, we will provide a return shipping label so the item can be sent back for inspection, repair or replacement.

If the Product Is Not Covered

If our inspection determines that the issue is not covered under the warranty (e.g., wear and tear or accidental damage), the item can be returned to the customer.
Return postage will be covered by the customer.

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15-Day Satisfaction Guarantee

We want you to love your NX.co purchase. If you change your mind or are not completely satisfied, you can return the product within 15 days of delivery.

Conditions for a Change-of-Mind Return

To be eligible, items must be:

• Unused

• In original condition

• Returned with all packaging, attachments and tags intact

• Free from wear, marks, or signs of use

Return postage for change-of-mind returns is covered by the customer.

Once the item is received and inspected, a refund will be issued to your original payment method.

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How to Start a Return or Warranty Request

Simply contact us at sales@nxco.com.au with:

• Your name

• Order number

• Photos/videos of the issue (if warranty-related)

• Brief explanation of the reason for the return

Our team will guide you through the next steps.

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Our Promise

Every NX.co product is designed to make your day easier, more organised, and more efficient.
If something isn’t right, we’re here to make it right.